Help & Information
Navigation
Quick Actions
Quick Filters
- New - Show only new/recently created tickets
- Created This Month - Show tickets created this month
- Created Last Month - Show tickets created last month
- Updated This Month - Show tickets updated this month
- Unassigned - Show only unassigned tickets
- Stale - Show tickets not updated in 7+ days
Search
Search works across all tickets regardless of current filters. It searches by ticket ID, subject, assigned user, or domain.
Data Management
- Reset - Clears all active filters and returns to default state
- Clear Storage - Removes all stored data including tickets, filters, and preferences
- Auto-save - All filter and sort preferences are automatically saved and restored on page reload
Tips & Features
Search Override: When searching, all other filters are ignored to show all matching tickets from all users.
Auto-save: All your filter settings, sort preferences, and default user are automatically saved and restored when you reload the page.
Default User: Set a default user to automatically filter tickets when the page loads.
View Modes: Switch between Card View (Kanban-style) and Table View (spreadsheet-style) to see your tickets in different formats.